NEWS
VISITS AND VOLUNTEERING
1. MONITORING VISITS TO THE EMERGENCY OPERATIONS CENTRE AT BOW OR WATERLOO & URGENT CARE - 11 CENTRE IN
CROYDON
Would you like to visit the EOC in Bow or Waterloo? We are planning further visits in 2019 from late May onwards. Visits to EOC run on a Tuesday, Wednesday and Friday alternating weekly between Waterloo and Bow 9-1pm or 1-5pm – 2 Visitors per day 1 in the morning/ 1 afternoon. And ...
The 111 Urgent Care Centre in Croydon (near East Croydon Station) from late March onwards.
These monitoring visits and will give you the opportunity to follow the entire process of receiving calls and the services offered to patients.
Please let me know which dates you would like attend - morning or afternoon? We will try to accommodate you on the date you choose.
When you visit you will be representing the Forum and you must be a member. You will be given a list of questions that you can ask and you will be expected to produce a short report after the visit. Please ensure that you can attend on the date agreed with you.
2. THE LAS ACADEMY WHERE PARAMEDICS ARE TRAINED
The LAS Academy runs two year courses to enable Emergency Ambulance Crew and Technicians to become Paramedics.
Part of the assessment and training requires the participation of people who act as patients (mock patients) for the trainees assessments.
The process requires the mock patient to act as if they are ill, while the trainee questions them and assesses their condition. Limited physical contact takes place except perhaps checking the pulse or blood pressure and in some of the patient assessment
the trainee may need to perform some hands on assessment.This would be discussed and agreed in writing prior to participation.
If you are a member of the Forum and would like to participate please let me know.
It is a very enjoyable process. The training school is located in Fulham, not far from West Brompton and Earl's Court Stations.
Members of Healthwatch can also participate if their HW joins the Forum or by joining as individuals.
1. MONITORING VISITS TO THE EMERGENCY OPERATIONS CENTRE AT BOW OR WATERLOO & URGENT CARE - 11 CENTRE IN
CROYDON
Would you like to visit the EOC in Bow or Waterloo? We are planning further visits in 2019 from late May onwards. Visits to EOC run on a Tuesday, Wednesday and Friday alternating weekly between Waterloo and Bow 9-1pm or 1-5pm – 2 Visitors per day 1 in the morning/ 1 afternoon. And ...
The 111 Urgent Care Centre in Croydon (near East Croydon Station) from late March onwards.
These monitoring visits and will give you the opportunity to follow the entire process of receiving calls and the services offered to patients.
Please let me know which dates you would like attend - morning or afternoon? We will try to accommodate you on the date you choose.
When you visit you will be representing the Forum and you must be a member. You will be given a list of questions that you can ask and you will be expected to produce a short report after the visit. Please ensure that you can attend on the date agreed with you.
2. THE LAS ACADEMY WHERE PARAMEDICS ARE TRAINED
The LAS Academy runs two year courses to enable Emergency Ambulance Crew and Technicians to become Paramedics.
Part of the assessment and training requires the participation of people who act as patients (mock patients) for the trainees assessments.
The process requires the mock patient to act as if they are ill, while the trainee questions them and assesses their condition. Limited physical contact takes place except perhaps checking the pulse or blood pressure and in some of the patient assessment
the trainee may need to perform some hands on assessment.This would be discussed and agreed in writing prior to participation.
If you are a member of the Forum and would like to participate please let me know.
It is a very enjoyable process. The training school is located in Fulham, not far from West Brompton and Earl's Court Stations.
Members of Healthwatch can also participate if their HW joins the Forum or by joining as individuals.
HANDOVER DELAYS - MITIGATION POST-BREXIT
Correspondence to/from Professor Keith Willett, Medical Directorate, NHS England
Correspondence to/from Professor Keith Willett, Medical Directorate, NHS England
- 11 March 2019 - Letter from Malcolm Alexander, Chair, Patients' Forum
- 23 December 2018 - Reply from Keith Willett, NHS England Director of Acute Episodes of Care
- 13 December 2018 - Letter from Malcolm Alexander, Chair, Patients' Forum
SCAFFOLDING COLLAPSES FROM A BLOCK OF FLATS OPPOSITE THE ROYAL FREE HOSPITAL
BBC News - 07 March 2019
BBC News - 07 March 2019
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The mass of metal and timber, which was attached to a block of flats opposite the Royal Free Hospital, fell during high winds. Pond Street in Camden has been closed by crews from the emergency services since 14:50 GMT.
London Ambulance Service said no injuries had yet been reported, but this could change. The Health and Safety Executive has been informed.
The Royal Free Hospital said it was on standby following the collapse but it had not yet been required to treat any patients in connection with it.
"We are continuing with planned appointments, although transport to and from the hospital is affected," a spokesperson for the hospital said, adding that people should allow extra time for their journey if they had an appointment.
London Ambulance Service said no injuries had yet been reported, but this could change. The Health and Safety Executive has been informed.
The Royal Free Hospital said it was on standby following the collapse but it had not yet been required to treat any patients in connection with it.
"We are continuing with planned appointments, although transport to and from the hospital is affected," a spokesperson for the hospital said, adding that people should allow extra time for their journey if they had an appointment.
Download the meeting papers here ... .
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COMPLAINTS CHARTER FOR URGENT AND EMERGENCY CARE
Prepared by the Patients' Forum for the LAS in collaboration with the London Ambulance Service 8 pages |
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RACE AND EQUALITY BY TRUST
Excel Spreadsheet Organisation Code . Trust Type . Region . Organisation Name . Likelihood of White staff entering the formal disciplinary process . Likelihood of BME staff entering the formal disciplinary process . Relative likelihood of BME staff entering the formal disciplinary process compared to White staff. |
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NHS WORKFORCE RACE EQUALITY STANDARD
2018 Data Analysis Report for his NHS Trusts ... 48 pages The WRES was introduced in 2015 to reveal and thereby help close the gaps in workplace inequalities between black and minority ethnic (BME) and white staff working in the NHS. Getting this right is critical; evidence shows that a motivated, included and valued workforce helps deliver high quality patient care, increased patient satisfaction and better patient safety – it also leads to more innovative and efficient organisations. |
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PATIENTS' FORUM PRIORITIES FOR 2019 - Final Draft ... 11 pages
Priorities: 1 . Ambulance queues are a major problem in London 2. Access to the secure environments for LAS front line staff 3. Monitoring EOC and 111 services 4. Complaints Charter and complaints investigations 5. Mental Health Care 6. End of Life Care 7. Sickle Cell Disorder |
8. Race Equality in the LAS 9. Responding to the needs of heavily intoxicated patients 10. Defibrillator installation 11. Traffic density 12. Bariatric Care 13. Stroke Care |
Click on the image to download the report ...
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INVESTIGATION INTO 'FAKE' PARAMEDICS
a) The LAS investigation is complete and that the CQC published their investigation report on February 7th 2019.
b) Stella Franklin from the CQC has kept the Forum up to date on this issue.
c) The Forum has submitted several questions to the Chair of the LAS, Heather Lawrence about governance of access for former staff
to LAS premises and vehicles. A written response is still awaited.
d) A police investigation continues
e) The LAS has reported no adverse consequences as a result of a member of the public visiting patients and pretending to be an LAS
staff member.
f) Report published on Feb 7th and can be found on CQC website and below:
a) The LAS investigation is complete and that the CQC published their investigation report on February 7th 2019.
b) Stella Franklin from the CQC has kept the Forum up to date on this issue.
c) The Forum has submitted several questions to the Chair of the LAS, Heather Lawrence about governance of access for former staff
to LAS premises and vehicles. A written response is still awaited.
d) A police investigation continues
e) The LAS has reported no adverse consequences as a result of a member of the public visiting patients and pretending to be an LAS
staff member.
f) Report published on Feb 7th and can be found on CQC website and below:
LONDON AMBULANCE HEADQUARTERS - QUALITY REPORT - FAKE PARAMEDICS
http://www.cqc.org.uk/sites/default/files/new_reports/AAAH9833.pdf
http://www.cqc.org.uk/sites/default/files/new_reports/AAAH9833.pdf
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VISITS TO THE SOUTH EAST LONDON - 111- URGENT CARE CENTRE IN CROYDON
If you are a Patients' Forum member and would you like to visit the III Urgent Care Centre in Croydon (near East Croydon Station) in March please let me know.
These are monitoring visits and will give you the opportunity to follow the entire process of receiving calls and the services offered to patients.
Please let me know on what date in March you would like to attend. The visits will be for 3-4 hours.
FOLLOWING YOUR VISITS WE WILL PRODUCE REPORTS AND RECOMMENDATIONS BASED ON YOUR FINDINGS
If you are a Patients' Forum member and would you like to visit the III Urgent Care Centre in Croydon (near East Croydon Station) in March please let me know.
These are monitoring visits and will give you the opportunity to follow the entire process of receiving calls and the services offered to patients.
Please let me know on what date in March you would like to attend. The visits will be for 3-4 hours.
FOLLOWING YOUR VISITS WE WILL PRODUCE REPORTS AND RECOMMENDATIONS BASED ON YOUR FINDINGS
Meeting papers will be uploaded on 08 February 2019.
PATIENT SPECIFIC PROTOCOLS (PSPs)
Patient Specific Protocols are intended to help patients have conversations with their GPs or other healthcare specialists to design care plans that meet patients’ special or high level needs, should they require urgent or emergency care from the LAS.
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Click on the image to download the letter ...
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LETTER SENT TO THE GOVERNORS OF ALL LONDON PRISONS A Freedom of Information letter sent from Malcolm Alexander, Chair, Patients' Forum for the LAS 25 January 2019 ... 1 page |
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If you are a member of the Patients' Forum and wish to attend the LAS SAFEGUARDING & MENTAL HEALTH CONFERENCE on
THURSDAY, 21st FEBRUARY, 2019 at Goldsmiths University in Lewisham - please book a place at the URL below. |
Please don't book unless you are sure you can attend. If you wish to join the Patients' Forum go to: WWW.PATIENTSFORUMLAS.NET
Book via: https://www.eventbrite.co.uk/e/las-safeguarding-mental-health-conference-tickets-53137916940
Book via: https://www.eventbrite.co.uk/e/las-safeguarding-mental-health-conference-tickets-53137916940
MEMBERSHIP OF THE PATIENTS' FORUM - 2019
Click on image to download the document ...
Click on image to download the document ...
Letter from the Chair
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Voluntary Sector Organisations Enrolment Form
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Individual Membership Enrolment Form
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AMBULANCE HART - Hazardous Area Response Team
Steve Catlett, HART Operative/CBRN Instructor ... 19 PowerPoint Slides Ethos of HART To provide rapid assessment and clinical care at the point of patient contact within the hot zone, maintaining that care throughout their extrication and/or decontamination. |
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PATIENTS' FORUM MEETING ... 14 JANUARY 2019
PLEASE NOTE THE CHANGE OF VENUE
PLEASE NOTE THE CHANGE OF VENUE
- From: The Conference Room, LAS, 220 Waterloo Road, SE1 8SD
- To: South Wing Committee Room, St. Thomas' Hospital, Westminster Bride Road, SE1 7EH
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From: SE1 8SD
To: SE1 7EH 
Meeting Papers can be found here ...
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MARIA CAULFIELD MP HAS GOT HER DEFIBRILLATOR BILL BACK TO PARLIAMENT ...
Defibrillators (Availability) Bill 2018 - more details belowThe Bill has had its First Reading and is due to be read a Second time on Friday 25 January 2019, and to be printed (Bill 308).
Please circulate this widely and write to encourage your MP to support the Bill. If you would like a draft email / letter for your MP, please
click here or the sample below ... This is a sample, so change the highlighted areas to your own and send as soon as possible.
Malcolm Alexander, Chair. Patients' Forum for the LAS
Defibrillators (Availability) Bill 2018 - more details belowThe Bill has had its First Reading and is due to be read a Second time on Friday 25 January 2019, and to be printed (Bill 308).
Please circulate this widely and write to encourage your MP to support the Bill. If you would like a draft email / letter for your MP, please
click here or the sample below ... This is a sample, so change the highlighted areas to your own and send as soon as possible.
Malcolm Alexander, Chair. Patients' Forum for the LAS
https://services.parliament.uk/bills/2017-19/defibrillatorsavailability.html Defibrillators (Availability) Bill 2017-19
Type of Bill: Private Members' Bill (under the Ten Minute Rule)
Sponsor: Maria Caulfield
Type of Bill: Private Members' Bill (under the Ten Minute Rule)
Sponsor: Maria Caulfield
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Progress of the Bill - Bill started in the House of Commons Next event
This Bill is being prepared for publication. |
Draft/Sample Letter/Email to MP
Click here to download ...
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Latest news on the Defibrillators (Availability) Bill 2017-19
to make provision for training persons to operate defibrillators; to make provision for funding the acquisition, installation, use and
maintenance of defibrillators; and for connected purposes.
- The next stage for this Bill, Second reading, is scheduled to take place on Friday, 25 January 2019.
- This is a Private Members' Bill and was introduced to Parliament on Wednesday, 19 December 2018 under the Ten Minute Rule.
- If the text of the Bill is not yet available, please contact its sponsor, Maria Caulfield, for more information.
- Summary of the Defibrillators (Availability) Bill 2017-19
to make provision for training persons to operate defibrillators; to make provision for funding the acquisition, installation, use and
maintenance of defibrillators; and for connected purposes.
MEMBERSHIP OF THE PATIENTS’ FORUM - 2019
The Forum is an expert source of influence and information on the London Ambulance Service, and we hold monthly Public Meetings at LAS HQ, to which leading LAS staff, LAS Commissioners and other organisations, make presentations and answer questions from the public, patients and users (see list below). These Meetings aim to influence the quality, safety and access to effective urgent and emergency care services for people in London.
We also arrange monitoring visits to the Emergency Operations Centre, ride-outs on ambulances and visits to other LAS services. We provide support and advice to members wishing to raise issues, concerns, complaints and complements in relation to the quality of and access to ambulance services.
Forum members also work closely with the LAS Academy to support the training of Emergency Ambulance Crew and Paramedics.
Our primary role is to represent patients and the public and influence the LAS to improve services based on the needs of service users. Our latest Annual Report, describes the wide range of our activities - you can see this Report here ...
Would you be kind enough to let the Patients' Forum have your £10-00 membership fee (individual membership)? You can post it with the form below to: John Larkin, 6 Garden Court, Holden Road, Woodside Park, London, N12 7DG or bring it the next Forum Meeting. The Membership form can be found here for an Individual Membership, and here for a Healthwatch / or Voluntary Sector Organisations.
We look forward to seeing you at the next Forum meeting on 14 JANUARY, 2019 at 5.30pm. The subject of that Meeting will be the “Developing urgent and emergency care using digital technology”
The Forum is an expert source of influence and information on the London Ambulance Service, and we hold monthly Public Meetings at LAS HQ, to which leading LAS staff, LAS Commissioners and other organisations, make presentations and answer questions from the public, patients and users (see list below). These Meetings aim to influence the quality, safety and access to effective urgent and emergency care services for people in London.
We also arrange monitoring visits to the Emergency Operations Centre, ride-outs on ambulances and visits to other LAS services. We provide support and advice to members wishing to raise issues, concerns, complaints and complements in relation to the quality of and access to ambulance services.
Forum members also work closely with the LAS Academy to support the training of Emergency Ambulance Crew and Paramedics.
Our primary role is to represent patients and the public and influence the LAS to improve services based on the needs of service users. Our latest Annual Report, describes the wide range of our activities - you can see this Report here ...
Would you be kind enough to let the Patients' Forum have your £10-00 membership fee (individual membership)? You can post it with the form below to: John Larkin, 6 Garden Court, Holden Road, Woodside Park, London, N12 7DG or bring it the next Forum Meeting. The Membership form can be found here for an Individual Membership, and here for a Healthwatch / or Voluntary Sector Organisations.
We look forward to seeing you at the next Forum meeting on 14 JANUARY, 2019 at 5.30pm. The subject of that Meeting will be the “Developing urgent and emergency care using digital technology”
Click on the image to download ...
Invitation for Volunteers to Work with the LAS Academy
TO: Patients' Forum Members,
The LAS Academy runs two year courses to enable Emergency Ambulance Crew and Technicians to become Paramedics. Part of the assessment and training requires the participation of people who act as patients (mock patients) for the trainees assessments. The process requires the mock patient to act as if they are ill, while the trainee questions them and assesses their condition.
Limited physical contact takes place, except perhaps checking the pulse or blood pressure, and in some of the patient assessment the trainee may need to perform some hands-on assessment. This would be discussed and agreed in writing prior to participation.
If you are a member of the Forum and would like to participate please let me know. It is a very enjoyable process. The training school is located in Fulham, not far from West Brompton and Earl's Court Stations.
Members of Healthwatch can also participate if their HW joins the Forum, or by joining as individuals.
TO: Patients' Forum Members,
The LAS Academy runs two year courses to enable Emergency Ambulance Crew and Technicians to become Paramedics. Part of the assessment and training requires the participation of people who act as patients (mock patients) for the trainees assessments. The process requires the mock patient to act as if they are ill, while the trainee questions them and assesses their condition.
Limited physical contact takes place, except perhaps checking the pulse or blood pressure, and in some of the patient assessment the trainee may need to perform some hands-on assessment. This would be discussed and agreed in writing prior to participation.
If you are a member of the Forum and would like to participate please let me know. It is a very enjoyable process. The training school is located in Fulham, not far from West Brompton and Earl's Court Stations.
Members of Healthwatch can also participate if their HW joins the Forum, or by joining as individuals.
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Malcolm Alexander
Chair Patients' Forum for the LAS 07817505193 |
Angie Hilliard
Clinical Tutor| Programme Lead | HCPC Paramedic Programme Department of Clinical Education & Standards London Ambulance Service NHS Trust Tel: 0203 080 3008 | Internal extension 51294 | Mobile 07919214501 |
EMERGENCY OPERATIONS CENTRE and 111 CENTRE
We are planning now for visits in 2018 and 2019 for EOC and III. If you haven't let me know which dates are best for you please
let me know as soon as possible.
We are planning now for visits in 2018 and 2019 for EOC and III. If you haven't let me know which dates are best for you please
let me know as soon as possible.
Click here to download ...
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Notification to Forum Members from Malcolm Alexander, Chair, PFLAS re. Emergency Operations Centre visits
Letter dated 08 November 2018 1 page |
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COMPLAINTS CHARTER - For Urgent and Emergency Care
8 pages Prepared by the LAS Patients' Forum in collaboration with the London Ambulance Service |
EXPERIENCE OF PREGNANCY AND 999 TELEPHONE TRIAGE
My project looks at determining the accuracy of our current maternity triage and I’d like to invite a patient representative to provide feedback on the study design, questionnaires and promotional material I’ll be producing.
I am looking for somebody who has previous experience of pregnancy and 999 telephone triage – is this something that you think one of your members would be appropriate for?
Otherwise, if you have an alternative contact, I’d be happy to get in touch!
Ayoola Ariyibi
Emergency Dispatch Researcher
Clinical Audit & Research Unit, London Ambulance Service NHS Trust, HQ Annexe, 8-20 Pocock Street, SE1 0BW |
(020) 7783 2584 | EXT:182584 | Ayoola.Ariyibi@lond-amb.nhs.uk edit.
My project looks at determining the accuracy of our current maternity triage and I’d like to invite a patient representative to provide feedback on the study design, questionnaires and promotional material I’ll be producing.
I am looking for somebody who has previous experience of pregnancy and 999 telephone triage – is this something that you think one of your members would be appropriate for?
Otherwise, if you have an alternative contact, I’d be happy to get in touch!
Ayoola Ariyibi
Emergency Dispatch Researcher
Clinical Audit & Research Unit, London Ambulance Service NHS Trust, HQ Annexe, 8-20 Pocock Street, SE1 0BW |
(020) 7783 2584 | EXT:182584 | Ayoola.Ariyibi@lond-amb.nhs.uk edit.
