PUBLICATIONS AND REPORTS
​PUBLIC INVOLVEMENT HANDBOOK - LEGISLATION, REGULATIONS AND DUTIES - NHS AND LOCAL GOVERNMENT - November 2019
​20 pages

NHS Constitution (2013) - Pledges and Promises  -  Duty to Involve Service Users - guidance on S242 of the NHS Act - What Level of Involvement and Engagement is Required? - Case Law on the Duty to Involve - Proposal for Significant Changes to the NHS Services? - Secretary of State's 4 Tests for Service Reconfiguration - Healthwatch - Providers + Commissioners must Engage - What Makes a Well Run Consultation - Ensuring Effective Public Involvement - Commissioners' Statutory Public Involvement Duties - CCGs Other Statutory Duties - Specialist and Primary Care Commissioning - NHS Must Consult Local Authorities on Major Service Changes - Public Sector Equality Duty - References - Appendix 1: Specific Duties arising from the H&SC Act - Appendix 2: rules for Effective, Lawful Consultation Process - The Forum's Mission Statement
REPORT ON THE NEW YEAR'S DAY 2017 COMPUTER AIDED DISPATCH SYSTEM OUTAGE - 22 pages
Executive Summary   .   Background to the Incident   .   The Incident and Implementation of the Contingency Plan  .   Action Following System Recovery  .    Patient Safety during the New Year's Day Incident    .   Review of LAS IT and Business Continuity   .   Review of Business Continuity and System Resilience Conducted by NHS England .  Review BY NHS England of Previous Outages      Governance and Progress on Actions
  • Appendices
LONDON AMBULANCE SERVICE ACADEMY​ - Draft Report
Role of the LAS Academy  .  Assessment Process on 13 April 2017  .   The Forum's Visit to the Academy  .   Interviews  .  Clinical Assessment of Practice  .   Resuscitation  .   Conclusion .  Appendix ​
FORUM'S RESPONSE LAS QUALITY ACCOUNT - MAY 2017
12 pages
Contents
Introduction   .   Access to the Quality Account   .   Recommendations made in the Quality Account Section 1: Looking Forward - 2017/2018 Quality Account  .   Race Equality - CQC and Staff Survey Directors' Responsibilities . .   Approach to Quality Improvement  .  Priorities for Improvement Corporate Goals and Objectives .  Looking Back - Duty of Candour .   Infection Control - Data Blankets .  Patient Experience Serious Incidents . Core Indicators  .  Patient Engagement  .  Patient Transport Service Issues Outstanding from 2015/2016   
REPORT FROM THE PATIENTS FORUM LAS TO THE CQC PRIOR TO ITS UPCOMING INSPECTION  -  ​29 pages

​CONTENT:
Patient and Public Involvement (PPI) in the LAS .  Care and Treatment of Patients with Dementia   Patients who fall  .  Safeguarding .  Concerns about CAT A and CAT C Calls and Performance Diagnosis of Stroke .  Queuing in Ambulances  .   Gaps between shifts - Impact on patient care Complaints about Attitude and Behaviour .  Infection Control and Multi-Use of Blankets .  Bariatric Care Care of People in a Mental Health Crisis  .   End of Life Care .  Equality and Inclusion.
Appendices:  
BARIATRIC CARE IN THE LAS

​Background .    Scope .   Defining 'Bariatrics' . Operational Process  . Data Collection .  SECAmb Visit and Equipment Trial Day  .  Progress and Recommendations .   Options .     On-going Work and Risk Mitigations  .   References
​Appendices:    ​
COPYING LETTERS TO PATIENTS - GOOD PRACTICE GUIDELINES
22 pages

​Introduction  .   What is 'copying patients' letters about?   .   When letters should not are copied      Consent to receipt of letters: Identifying appropriate recipients   .   How is it to be done?  
Appendices:
2015 NATIONAL NHS STAFF SURVEY - Brief summary of results from London Ambulance Service NHS Trust
24 pages
​Introduction to the Report  .   Overall indicator of staff engagement for LAS NHS Trust   .   Summary of 2015 Key Findings for LAS NHS Trust   .   Full description of 2015 Key Findings for LAS NHS Trust - including comparisons with the Trust's 2014 Survey and with other Ambulance Trusts)
PATIENTS' FORUM STRATEGY FOR THE LAS - 2016 - 2019
27 pages

Working with the LAS   .   Representation on LAS Committees   .   Goals 1-6
Appendices 1 - 7   
​
REVISED CODE OF PRACTICE:  MENTAL HEALTH ACT (1983) COMING INTO EFFECT ON 01 APRIL 2015
The Revised Mental Health Code of Practice comes into effect from the 1 April 2015. The Care Quality Commission was one of a number of stakeholders who contributed to the development of the Revised Code of Practice. The Department of Health has published a new reference guide and impact assessment to accompany the Code.

The revised Code seeks to provide stronger protection for patients and clarify roles, rights and responsibilities. This includes involving the patient and as appropriate, their families and carers in discussions about the patient’s care at every stage; providing personalised care; minimising the use of inappropriate blanket restrictions, restrictive interventions and the use of police cells as places of safety. 

The key changes include 5 new guiding principles: 
  • New chapters on care planning, human rights, equality and health inequalities, consideration of when to use the Mental Health Act and when to use to the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards and information to be provided to victims of part 3 patients; 
  • New sections on physical healthcare, blanket restrictions, duties under section 140, to support patients with dementia or who are immigration detainees, and what to do if the care or the protections of the Act are not being appropriately applied; 
  • Significantly updated chapters on the appropriate use of restrictive interventions, including particularly seclusion and long-term 
  • Segregation, police powers and places of safety and in relation to decisions about whether to discharge or not; and 
  • Further guidance on how to support children and young people, those with a learning disability or autism, and in relation to part 3 patients. 
  • The news story from 15 January 2015 can be viewed here: 
   https://www.gov.uk/government/news/new-mental-health-act-code-of-practice

- The Code is available electronically at: 
  www.gov.uk/government/publications/code-of-practice-mental-health-act-1983
 
- Hard copies are available to order from this site or directly from the Government Stationary Office: 
  http://www.tsoshop.co.uk/bookstore.asp?FO=1160007&DI=642031

- Supporting documentation, including the Consultation response, Equality Analysis and Impact Assessment is   available at: 
  https://www.gov.uk/government/consultations/changes-to-mental-health-act-1983-code-of-practice

- A revised Reference Guide to the Mental Health Act is available at:
  https://www.gov.uk/government/publications/mental-health-act-1983-reference-guide
​
Please also see the link below for the consultation No voice unheard, no right ignored – a consultation for people with learning disabilities, autism and mental health conditions.  The document seeks to explores views on a number of issues related to supporting people with learning disability, autism and mental health conditions. This includes some relating to the Mental Health Act which were raised during the recent consultation on the revised Mental Health Act Code of Practice. The consultation started on 6 March and ends on the 29 May 2015:
                        https://www.gov.uk/government/consultations/strengthening-rights-for-people-with-learning-disabilities
CODE OF PRACTICE ON CONSULTATION and CONSULTATION PRINCIPLES
Click on the images to download the documents ...
Ongoing dialogue between Government and stakeholders is an important part of policy-making. This dialogue will, at times, need to become more formal and more public. When developing a new policy or considering a change to existing policies, processes or practices, it will often be desirable to carry out a formal, time-bound, public, written consultation exercise.

​This kind of exercise should be open to anyone to respond but should be designed to seek views from those who would be affected by, or those who have a particular interest in, the new policy or change in policy. Formal consultation exercises can expose to scrutiny the Government’s preliminary policy analysis and the policy or implementation options under consideration. 
AMBULANCE HANDOVER TO A&E TIMES FOR YOUR LOCAL HOSPITAL
DEFIBRILLATORS IN CITY OF LONDON PHARMACIES 
The Patients' Forum for the LAS is supporting the campaign to encourage every Pharmacy in London to install a defibrillator and ensure that staff are trained to use them and give CPR. This approach fits in well with the national aspiration to reduce deaths from cardiac arrests and specifically with the aspirations of pharmacists, to save lives by extending the training and capacity of Pharmacy staff to support their local communities, by reducing the number of people who die from cardiac arrest.

Defibrillator Accreditation Scheme  ...   16 pages
Shockingly Easy  ...   16 pages
COMMUNICATION AND ENGAGEMENT STRATEGY FOR THE LONDON AMBULANCE SERVICE 2014 - 2017  -  22 pages
1.   The NHS Context
2.   What does The London Ambulance Service want to achieve?
3.   What communication and engagement needs to happen to support this
      organisational aim
4.   How do we do it?
5.   Staff Engagement Plan
6.   Stakeholder Engagement Plan
7.   Patient and Communities Engagement Plan
8.   Timescales and Cost
9.   Evaluation
10. Next Steps
11. Appendices
DEVELOPING A STRATEGY FOR PATIENT AND PUBLIC ENGAGEMENT EVENT REPORT 
June 2014 - 10 pages

​The event was held on June 4th 2014. It was independently facilitated by Patient and Public Involvement Ltd and brought together a mixed group of patient and public representatives to inform the development of a strategy for patient and public engagement over the next five years.
SICKLE CELL - NEW GUIDANCE
Treating acute painful sickle cell episodes in hospital 
11 Pages - PDF
This booklet is about the care and treatment in hospital of people with acute painful sickle cell episodes (also sometimes known as ‘painful crises’) in the NHS in England and Wales. It explains guidance (advice) from NICE (the National Institute for Health and Clinical Excellence). It is written for adults with sickle cell disease who experience acute painful episodes, and for the parents or carers of children and young people who have acute painful sickle cell episodes. However, it is recognised that many children and young people will want to know for themselves what the NICE guidance says. This information may also be useful for them and for anyone with an interest in the condition. 
THE LONDON EMERGENCY SERVICES LIAISON PANEL
Welcome to the seventh edition of the Major Incident Procedure Manual  published in July 2007 by the Metropolitan Police on behalf of the London Emergency Services Liaision Panel.
UA-28747815-1