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111 Service
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VISITS TO THE SOUTH EAST LONDON 111 SERVICE
Recommendations to the LAS for Service Improvements 6 pages Executive Summary - Forum Members who Participated in Monitoring the 111 Centre - Next Steps: Parity of Esteem for Patients in a Mental Health Crisis - Parity of Esteem and Mental Health Care in the LAS Clinical Hub - 111:999 Liaison Access to the LAS Mental Health Care - Call Handler and Clinician Training - communications with Patients Experiencing a Mental Health Crisis - Working with the Voluntary Sector - Severe Gynaecological Issues - Dental Care - Access to Falls Teams - Safeguarding Referrals - Care Plans and Co-ordinate My Care - Time Frame for Call-Backs - Access to GPs Impact of Trauma on Call Handlers and Clinical Staff - Reporting and Learning from Incidents - Work Experience - Career Development for Call Handlers 111 Service Quality - Following Up Clinical Outcomes and Patient Centred Feedback Feedback from the LAS Clinical Hub Caller's Clinical History - Access to Historical Calls - Reviewing Regular Callers Secure Access to Key Information Sources |
NHS 111 Commissioning Standards: Comments from Barry Silverman
07 July 2014 ... 1 page
07 July 2014 ... 1 page
111 Service Report - Visit to Care UK Call Centre
01 May 2014 ... 3 pages
01 May 2014 ... 3 pages
111 Report - Notes from 111 Visit - 04 February 2014
Visitor: Malcolm Alexander, Chair, Patients' Forum ... 4 pages
Visitor: Malcolm Alexander, Chair, Patients' Forum ... 4 pages
LAS NHS 111 Beckenham Quality Report - Quarter 3 2013-2014 (December only)
December 2013 ... 4 pages
December 2013 ... 4 pages
