111 SERVICE
MONITORING THE LAS EMERGENCY OPERATIONS CENTRES AND SOUTH EAST LONDON 111
21 pages

Volunteer Participants in Monitoring the LAS  .  Forum Officers and Specialist Leads  .  Introduction and Methodology  .  EOC Recommendations to the LAS  .  111 Recommendations to the LAS  .  Use of Language Line  .  Protected Characteristics  .  Patients' Forum Leaflet
​VISITS TO THE SOUTH EAST LONDON 111 SERVICE
Recommendations to the LAS for Service Improvements
6 pages
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Executive Summary - Forum Members who Participated in Monitoring the 111 Centre - Next Steps: Parity of  Esteem for Patients in a Mental Health Crisis - Parity of Esteem and Mental Health Care in the LAS Clinical Hub - 111:999 Liaison Access to the LAS Mental Health Care - Call Handler and Clinician Training - communications with Patients Experiencing a Mental Health Crisis - Working with the Voluntary Sector - Severe Gynaecological Issues - Dental Care - Access to Falls Teams - Safeguarding Referrals - Care Plans and Co-ordinate My Care - Time Frame for Call-Backs -  Access to GPs  Impact of Trauma on Call Handlers and Clinical Staff - Reporting and Learning from Incidents - Work Experience - Career Development for Call Handlers 111 Service Quality - Following Up Clinical Outcomes and Patient Centred Feedback  Feedback from the LAS Clinical Hub Caller's Clinical History - Access to Historical Calls - Reviewing Regular Callers  Secure Access to Key Information Sources
111 REPORT - Notes from 111 Visit - 04 February 2014
Visitor: Malcolm Alexander, Chair, Patients' Forum   ...   4 pages
UA-28747815-1