111 SERVICE
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MONITORING THE LAS EMERGENCY OPERATIONS CENTRES AND SOUTH EAST LONDON 111
21 pages Volunteer Participants in Monitoring the LAS . Forum Officers and Specialist Leads . Introduction and Methodology . EOC Recommendations to the LAS . 111 Recommendations to the LAS . Use of Language Line . Protected Characteristics . Patients' Forum Leaflet |
VISITS TO THE SOUTH EAST LONDON 111 SERVICE
Recommendations to the LAS for Service Improvements
6 pages
Executive Summary - Forum Members who Participated in Monitoring the 111 Centre - Next Steps: Parity of Esteem for Patients in a Mental Health Crisis - Parity of Esteem and Mental Health Care in the LAS Clinical Hub - 111:999 Liaison Access to the LAS Mental Health Care - Call Handler and Clinician Training - communications with Patients Experiencing a Mental Health Crisis - Working with the Voluntary Sector - Severe Gynaecological Issues - Dental Care - Access to Falls Teams - Safeguarding Referrals - Care Plans and Co-ordinate My Care - Time Frame for Call-Backs - Access to GPs Impact of Trauma on Call Handlers and Clinical Staff - Reporting and Learning from Incidents - Work Experience - Career Development for Call Handlers 111 Service Quality - Following Up Clinical Outcomes and Patient Centred Feedback Feedback from the LAS Clinical Hub Caller's Clinical History - Access to Historical Calls - Reviewing Regular Callers Secure Access to Key Information Sources
Recommendations to the LAS for Service Improvements
6 pages
Executive Summary - Forum Members who Participated in Monitoring the 111 Centre - Next Steps: Parity of Esteem for Patients in a Mental Health Crisis - Parity of Esteem and Mental Health Care in the LAS Clinical Hub - 111:999 Liaison Access to the LAS Mental Health Care - Call Handler and Clinician Training - communications with Patients Experiencing a Mental Health Crisis - Working with the Voluntary Sector - Severe Gynaecological Issues - Dental Care - Access to Falls Teams - Safeguarding Referrals - Care Plans and Co-ordinate My Care - Time Frame for Call-Backs - Access to GPs Impact of Trauma on Call Handlers and Clinical Staff - Reporting and Learning from Incidents - Work Experience - Career Development for Call Handlers 111 Service Quality - Following Up Clinical Outcomes and Patient Centred Feedback Feedback from the LAS Clinical Hub Caller's Clinical History - Access to Historical Calls - Reviewing Regular Callers Secure Access to Key Information Sources
NHS 111 COMMISSIONING STANDARDS: Comments from Barry Silverman
07 July 2014 ... 1 page
07 July 2014 ... 1 page
111 SERVICE REPORT - Visit to Care UK Call Centre
01 May 2014 ... 3 pages
01 May 2014 ... 3 pages
111 REPORT - Notes from 111 Visit - 04 February 2014
Visitor: Malcolm Alexander, Chair, Patients' Forum ... 4 pages
Visitor: Malcolm Alexander, Chair, Patients' Forum ... 4 pages
LAS NHS 111 BECKENHAM QUALITY REPORT - Quarter 3 2013-2014 (December only)
December 2013 ... 4 pages
December 2013 ... 4 pages
